Question 1

How accurate is the AI calorie estimation?

Accepted Answer

Our AI provides a calorie estimate along with a visible confidence score for every scan, so you always know how certain the estimate is. You can adjust the numbers yourself, and corrections help the AI improve on future scans.

Question 2

What does the confidence score mean?

Accepted Answer

The confidence score is TrueTrack AI's honesty metric. A high score means the AI is highly certain; a lower score means there is genuine uncertainty, usually with mixed dishes or unusual portions. We show the uncertainty instead of presenting every estimate as a fact.

Question 3

Do you sell my data?

Accepted Answer

Never. We do not sell, rent, or share your personal data or food logs with third parties for advertising or marketing. You can permanently delete your account and all associated data at any time.

Question 4

Is the free tier really free or is it a trial?

Accepted Answer

It is genuinely free, forever, not a trial. The free tier includes unlimited manual logging, barcode scanning, custom macro targets, and full nutrition history with no daily entry cap. The free tier is ad-supported; Plus is completely ad-free.

Question 5

Can I cancel my Plus subscription anytime?

Accepted Answer

Yes. You can cancel anytime from within the app or through your app store subscription settings. There are no cancellation fees and you keep Plus access until the end of your billing period before reverting to the free tier.