Question 1

How accurate is the AI calorie estimation?

Accepted Answer

Our AI provides a calorie estimate along with a visible confidence score for every scan, so you always know how certain the estimate is. You can adjust the numbers yourself, and corrections help the AI improve on future scans.

Question 2

What does the confidence score mean?

Accepted Answer

The confidence score is TrueTrack AI's honesty metric. A high score means the AI is highly certain; a lower score means there is genuine uncertainty, usually with mixed dishes or unusual portions. We show the uncertainty instead of presenting every estimate as a fact.

Question 3

Do you sell my data?

Accepted Answer

Never. We do not sell, rent, or share your personal data or food logs with third parties for advertising or marketing. You can permanently delete your account and all associated data at any time — see our Data Deletion Policy in the Terms of Service for how to do it in-app, the 30-day timeline, and what (if anything) is retained.

Question 4

Is the free tier really free or is it a trial?

Accepted Answer

It is genuinely free, forever, not a trial. The free tier includes unlimited manual logging, barcode scanning, custom macro targets, and full nutrition history with no daily entry cap. The free tier is ad-supported; Plus is completely ad-free.

Question 5

Can I cancel my Plus subscription anytime?

Accepted Answer

Yes. You can cancel anytime from within the app or through your app store subscription settings. There are no cancellation fees and you keep Plus access until the end of your billing period before reverting to the free tier.

Question 6

How does TrueTrack's AI food tracking work?

Accepted Answer

Snap a photo of your meal (or type it) and TrueTrack's AI identifies each item, estimates the portion and macros, and assigns a visible confidence score to every estimate. Low-confidence items are flagged so you can confirm or correct them — and your corrections help the AI improve on future scans.

Question 7

Is TrueTrack accurate?

Accepted Answer

TrueTrack is built on honesty over false precision: every estimate carries a confidence score so you know how certain the AI is, and you can adjust any number yourself. Rather than presenting a guess as fact, it surfaces uncertainty and lets you confirm mixed dishes or unusual portions for a more accurate log.

Question 8

What makes TrueTrack different from MyFitnessPal?

Accepted Answer

MyFitnessPal is a manual barcode-and-search food diary; TrueTrack does the work for you with AI photo logging and itemized confidence scores. Its free tier has no daily entry cap and no hidden paywall for core logging, and the focus is honest estimates you can trust rather than an oversized crowdsourced database.

Question 9

What's the difference between Free and Plus?

Accepted Answer

Free gives you unlimited manual logging, barcode scanning, custom macros, and nutrition history at no cost. Plus adds AI photo-to-calorie scanning, restaurant menu AI, Apple Health / Samsung Health sync, and priority support. Plus is optional — if you're happy logging manually or scanning barcodes, the free tier is a complete calorie tracker on its own.

Question 10

Is there a daily limit on how many meals I can log?

Accepted Answer

No. Both the free and Plus tiers have unlimited daily entries. You can log as many meals, snacks, and drinks as you like — there's no cap, no quota, and no nudge to upgrade when you log a lot.

Question 11

Does TrueTrack AI work offline?

Accepted Answer

Manual logging and barcode scanning work offline. AI photo scanning requires an internet connection to send the image for analysis. Your data syncs automatically once you're back online.

Question 12

Which devices and platforms are supported?

Accepted Answer

TrueTrack AI is available on iOS and Android. We also sync with Apple Health and Samsung Health (Plus tier), so your nutrition data flows into the health ecosystem you already use.

Question 13

Can I export my data?

Accepted Answer

Yes. You can export your full nutrition history as a CSV or PDF at any time, free of charge. Plus users also get a formatted doctor or dietitian export designed to share with a healthcare provider.

Question 14

Do you support GLP-1 or other medications?

Accepted Answer

Yes. TrueTrack AI supports tracking for a range of GLP-1 and GIP medications — injectable, oral, and compounded — with custom dosing schedules, injection site rotation, and side-effect logging. Learn more on our GLP-1 Medication Support page.

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